Privacy Policy
At Gharsaaj, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or engage with our services. By using our website or services, you consent to the practices described in this policy.
Gharsaaj is a Delhi-based custom furniture and interior design company founded by Alok Singh and Arjun Kumar. We specialise in made-to-order residential and commercial furniture and end-to-end interior design solutions.
For the purposes of this Privacy Policy, Gharsaaj is the data controller responsible for the personal information we collect from you.
We collect personal information that you voluntarily provide to us when you contact us, request a quotation, or use our website. This includes:
| Category | Information Collected | How Collected |
|---|---|---|
| Identity | Full name | Contact forms, direct communication |
| Contact | Phone number, email address, city | Contact forms, WhatsApp, calls |
| Project Details | Property type, dimensions, requirements, budget | Quotation requests, consultations |
| Location | Project address, area/city | Site visit coordination |
| Technical | IP address, browser type, pages visited | Automatically via cookies/analytics |
| Communications | Messages, emails, WhatsApp conversations | Direct interaction with our team |
We use the information we collect for the following purposes:
- To respond to your enquiries and provide requested quotations or consultations
- To plan and conduct site visits, measurements, and project assessments
- To prepare, present, and manage design proposals and project specifications
- To process and fulfil confirmed orders for custom furniture or interior design services
- To communicate project updates, timelines, and delivery schedules
- To send service-related communications, invoices, and post-delivery support
- To improve our website, services, and customer experience
- To comply with legal obligations and resolve any disputes
We process your personal data on the following legal bases:
- Contractual necessity — processing required to fulfil your order or service request
- Consent — where you have voluntarily provided your information through our website forms or direct communication
- Legitimate interests — to improve our services, respond to enquiries, and maintain business records
- Legal obligation — where processing is necessary to comply with applicable Indian law
Gharsaaj does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data in the following limited circumstances:
- Service providers — trusted partners who assist us in delivering our services (e.g., logistics, installation teams), bound by strict confidentiality obligations
- Legal compliance — where required by Indian law, court order, or regulatory authority
- Business transfers — in the event of a merger, acquisition, or restructuring, with appropriate data protection safeguards in place
- With your consent — in any other circumstance, only with your explicit prior approval
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general retention guidelines are as follows:
| Data Type | Retention Period |
|---|---|
| Enquiry and quotation records | 3 years from last contact |
| Confirmed order and project records | 7 years (legal/tax compliance) |
| Communication records (email, WhatsApp) | 3 years from project completion |
| Website analytics data | 12–24 months (anonymised) |
Upon expiry of the relevant retention period, your data will be securely deleted or anonymised.
You have the following rights with respect to your personal data held by Gharsaaj:
To exercise any of these rights, please contact us at info@gharsaaj.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors use our website.
- Essential cookies — required for the website to function properly
- Analytics cookies — help us understand website traffic and usage patterns (e.g., Google Analytics)
- Preference cookies — remember your settings and preferences for a better experience
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- Secure, encrypted communication channels for transmitting personal data
- Access controls limiting data access to authorised personnel only
- Regular review of our data handling and security practices
- Secure storage of physical and digital project records
Our website may contain links to third-party websites, social media platforms, or external services (such as Google Maps, Instagram, or WhatsApp). These links are provided for your convenience and information.
Our website and services are intended for adults and business customers. We do not knowingly collect personal information from individuals under the age of 18.
Gharsaaj reserves the right to update or revise this Privacy Policy at any time. The most current version will be published on our website with a revised effective date.
Continued use of our website or services after the publication of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
For any questions, requests, or concerns regarding this Privacy Policy or your personal data, please reach out to us directly:
By using Gharsaaj's website or services, you acknowledge that you have read and understood this Privacy Policy.
